Greetings everyone,
For client and launcher related issues, please use the WIRA Launcher Report Feature as your primary reporting method.
Reports submitted through the launcher automatically include relevant client logs, launcher logs, crash information, and diagnostic data, allowing the team to investigate issues more efficiently.
1. Primary Method: Report via Launcher
Client Issues
How to Report Client Issues via the Launcher
Launcher Issues
How to Report Launcher Issues via the Launcher
2. Secondary Method: Forum Discussion & Bug Reports
The Bug Reports category may be used for discussion, additional information, follow-up questions, or issues where launcher reporting is unavailable.
- Bug reports generally have a clear summary of the issue, steps to reproduce, expected result, actual result, date and time of occurrence, relevant system specifications, and any screenshots, videos, or logs where available.
- A template will pop up upon creating a new topic in this category. Please use it as a guide and provide any additional details that may assist the team in investigating the issue.
Do opt for the primary method of reporting as the first method. If you require further assistance, kindly contact our support at [email protected]